Real Store Makeovers: T−Mobile Edition
The customer experience in every store is a high-priority for T-Mobile.
After their acquisition of Sprint, they needed to update all their stores for uniformity and to get the customer experience just right.
T-Mobile wanted the customer experience to match the brand new online experience that customers were having. Everything needed to be cohesive and completed with a quick turnaround.
The Scope
The thing is, remodeling a lot of stores really quickly is an art form. You need to hire a team who can be efficient and consistent to get the job done across all the stores. That’s where the Apex team came in.
Over the past couple of years, our Apex team has been trusted to conduct full remodels for close to 150 T-Mobile stores per year.
Here’s what each of the full remodels involved:
Full Demo of The Store (All the way back to the bare walls)
New Flooring
New Ceilings
New Lighting Package
New Fixtures
New Breakrooms
New Managers Office
New Restrooms
On top of that, we were able to refresh and conduct rollout projects for close to 1,000 stores. Here’s what many of these rollouts included:
New Branding Packages
New Lighting Packages
Refreshing Bathrooms
Outdoor Signage
All of this is helping the T-Mobile brand thrive.
T-Mobile Wanted its Stores to Stand Apart
They wanted all the amenities at their stores to be the best in the biz, their stores able to be kept clean easily, and their offering and accessories displayed well. So, we challenge you to go into one of their stores now and see how they are for yourself.
Overall, the customer experience at a T-Mobile store is impacted by many little decisions. A lot of those decisions have been implemented by our team at a high level so the T-Mobile employees are now able to interact with customers in cohesion. And, when a customer goes to any different T-Mobile store they are going to receive a similar experience as the last one they went to.
Here are some examples of remodeled T-Mobile Stores:
Apex Is the Right Team For The Job
Our nationwide team of self-performing W2 employees who understand the T-Mobile brand are some of the best in the business. We touch stores from coast to coast and excel at quality, closeouts, and on time-completion. We are thrilled with how T-Mobile’s stores are looking and we are looking forward to working on many more projects moving forward.
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To find out more about our remodel programs speak with an Apex Rep here.
